How does it work?

What kind of restaurants are listed on Foodiyoo?

We personally curate a high-quality and diverse selection of restaurants in your area.

What times can I order for?

We deliver every day from morning until late at night, and different restaurants will have different opening times. Visit the app to see which restaurants are available in your area.

How is the food delivered to me?

Once you’ve placed your order, it’s sent directly to the restaurant for them to prepare and package

Do I have to tip?

Whether you tip or not is completely up to you. You can tip in cash when the rider delivers your food. Riders receive 100% of all tips.

Is there a minimum spend?

The minimum order amount can vary depending on which restaurant you’re ordering from. If there’s a minimum order amount, you’ll be informed at checkout before you place your order.

How do I redeem a voucher code?

If you have a voucher code, you can redeem this in the app.

On the application click ‘Add Voucher’ on the cart page.

Do you charge the same prices as the restaurant does in the restaurant?

We encourage restaurants to always use the same pricing for delivery as they do for their in-house menu, although there may be exceptions. Pricing for each menu item is clearly displayed in the app. If you have any questions about menu pricing, please contact us directly through email to our support team at [email protected]

Can I collect my order?

Unfortunately we don’t currently offer collections. Visit the the app to see which restaurants are available for delivery in your area.

What if I want to cancel my order?

As long as the restaurant has not yet started preparing your order, you're able to cancel your order through call us or Whatsapp to +91 8943349999. You are not able to cancel the order If the restaurant has already started preparing your order.

How is the food packaged?

Packaging always depends on the type of food and restaurant you’re ordering from. Restaurants take great care to use packaging that maintains the correct temperature for as long as possible.

If you have suggestions regarding the packaging or appearance of your food when it’s delivered, please contact us at [email protected] and we’ll pass on your feedback to the restaurant.

Questions about my order

What if something is wrong with my order?

We have a dedicated team that looks after your entire Foodiyo experience, from the moment you place an order right through to it arriving with you.

However, we do understand that sometimes things might go wrong. If this is the case, you can use the Chat function in the Foodiyoo app to speak to our customer service team and report any issues.

You can also contact us at [email protected] or call us +91 8943349999

What if I want to add something to my order?

You can contact our Customer Service team via the Chat function in the app or on +91 8943349999 and we’ll do our best to make sure you get all the items you want added to your order.

What if my order is late?s

Sometimes things outside of a rider’s control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.

What if I’m not around when my rider arrives?

If you think you won’t be at the delivery address in time to receive your order, please let us know by using the Chat function in the Foodiyoo app or by calling +91 8943349999

Your rider will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our Customer Service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.

If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.

What if I’m not around when my rider arrives?

If you think you won’t be at the delivery address in time to receive your order, please let us know by using the Chat function in the Foodiyoo app or by calling +91 89433499992

Your rider will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our Customer Service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.

If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.

Fees on Foodiyoo

How do fees work on Foodiyoo?

Rs. 20 for any order from from the restaurants near to your location delivering

Anything else?

What if I have allergies?

If you have specific allergies and are concerned about any items on a menu, please add in the restaurant notes section of the restaurant menu. We will take care of it.

When will you be delivering in my area?

We are rapidly expanding and will hopefully be working with restaurants near you soon!